We respect your privacy and only process your personal data for the purpose for which you have provided them and in accordance with the Personal Data Protection Act and the Telecommunications Act.
1. Company Information
Company Name: Maple Branded
Chamber of Commerce registration number: 81455267
2. Who is responsible for the processing of my personal data?
4. What are personal data?
Personal data is all data that can be traced back to you as an individual. Just think of your name, telephone number, address or e-mail address. And other data that is unique to you, such as your maplebranded.com order history or surfing behavior.
5. From whom do we process personal data and how do we obtain this data? We process the personal data of anyone who has (had) direct or indirect contact with us, such as (business) customers and contact persons of partners. We receive the information directly from you when you visit our website, create an account and enter certain information or when you contact us. In some cases we receive your data from others. When someone sends a gift to you, we receive your name and address details. We may also receive information from other parties, but only if you have given those parties permission to provide certain information to us.
6. What data do we process about you, what do we use it for and for how long are it stored?
If you order a product, we need certain information from you to be able to deliver your order and to keep you informed about the status of your order. This information is also required for any returns or repairs. For this we collect your name, e-mail address, delivery address (es), payment details and (possibly) your telephone number. This information is necessary to execute the agreement you have concluded with us (or with one of our sales partners). By law, we must keep the data relating to your order for 7 years.
Information in your account
We store the following information in your personal account: your name, delivery address (es), (possibly) your telephone number, e-mail address, date of birth (if you have provided one), payment details, gift certificates and gift cards. In your account we also store your order history including chosen delivery options. In addition, we store the interests you have entered in your account, namely your wish list and your e-mail and personalization preferences.
We keep the data in your account as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your data. You can also make a request at any time to have your data deleted in your account.
Information about your contact with us
You can always contact us. You can email us or send us a message via social media, such as Facebook and Instagram. We can help you faster next time by saving your data. We therefore keep the notes about customer contact as long as you are an active customer with us. If you send us a private message via Facebook or Instagram, these messages will be stored by us for a maximum of 6 months, or shorter if you delete the message yourself earlier or indicate this.
Improve the shopping experience based on general information and sales statistics
When you view an article on Maplebranded.com, you will see “related products” under the article. These recommendations are based on the article or category you are currently viewing. Based on statistics, we know that customers who bought that item were also interested in the other items. These recommendations are not personal, everyone viewing that article will see the same related products.
7. Data for Marketing
We regularly have offers, special promotions and news that we want to share with you personally. We are happy to share this via email. If you have an account with us and have placed one or more orders, you can expect emails from us about the latest offers and products. If you prefer not to receive this type of information, you can immediately unsubscribe from all newsletters at the bottom of the newsletter.
Data from customer surveys
We love reviews, but so do our customers. Reviews help you find what you’re looking for. When you write a review, you choose whether your personal information or your name is visible to other visitors. You can also use an alias. We only post reviews with your permission. Because reviews have long been valuable to customers, we keep a review until you ask us to delete the review.
Information for competitions and promotions
If you take part in a promotion or competition, we will ask you for information, such as your name, address and / or e-mail address. We need these to be able to carry out the promotion and to announce the prize winner (s). We collect this information with your permission. In the conditions of the relevant competition or promotion you can find exactly what your data will be used for and how long we keep it.
8. Who will your data be shared with?
Distribution and logistics partners
We work with distribution partners to process your order. These parties receive your name and delivery address to ensure that they can process and deliver your package correctly. We also work with various logistics partners, such as PostNL. Our logistics partners receive your name and delivery address from us. They need this information to deliver your package to the address you have chosen.
9. How do we handle data from our private and business sales partners?
10. Where do we store your data?
We only store your data in your account. So you can manage what data we have and it can always be adjusted.
Questions? If you have any questions about the way we handle your personal data, please feel free to contact us. This can be done via email@example.com. We are happy to help you.